Return & Exchange Policy

Return Policy

We currently do not accept returns unless the product arrives damaged or defective.

To be eligible for a return on damaged/defective goods, the following conditions must be met:

• The damage or defect must be reported within 24 hours of delivery.
• You must provide an unboxing video clearly showing the damaged/defective product. 
• Claims without an unboxing video will not be entertained.
• The product must be unused, unworn, and in its original packaging.
• To initiate a return, please contact us at Phone/WhatsApp: +91 98408 12134

Exchange Policy

We offer a one-time exchange on eligible products under the following conditions: 

• Exchange requests must be raised within 24 hours of delivery.
• The product must be unused, unworn, with original tags and packaging intact.
• Exchanges are subject to availability of the requested item.
• In the case of damaged/defective products, an exchange will be offered after verification of the unboxing video.

The customer is responsible for the cost of shipping the product back to us. Return shipping charges will not be reimbursed.

Exchange requests will be processed and the replacement product dispatched within 3 business days of receiving the returned item

Items Not Eligible for Return or Exchange

• Items that have been worn, used, or altered.
• Items without original packaging or tags.
• Items reported after the stipulated time window.
• Sale or discounted items (unless damaged on arrival).
• Items purchased during special promotions unless explicitly stated otherwise.

Note: Shellarite reserves the right to assess and approve or decline any return/exchange request based on the above conditions.