About Us & Trust

Q1. Is Shellarite a genuine/registered business?

Yes, Shellarite is a registered sole proprietorship operating under Indian law, based in Chennai, Tamil Nadu. We're a newly launched brand, and we take pride in building trust with every order through transparent policies and quality products.

Q2. Is this real jewellery or imitation/fashion jewellery?

All our jewellery is imitation/fashion jewellery, crafted for everyday elegance. We do not use precious metals or gemstones unless explicitly stated on the product page.

Q3. What materials do you use?

We currently use 316L and 304 stainless steel as our base metal, known for durability and skin-friendliness. We're also expanding our range to include high-quality brass plating, oxidised finishes, and Impon (gold-plated) jewellery — so do check each product page for the specific material used.

Q4. Will the jewellery tarnish or fade?

With proper care, our stainless steel pieces are designed to resist tarnishing for 3–6 months or longer. This is general product guidance, not a warranty or guarantee.

Q5. Is the jewellery safe for sensitive skin?

Stainless steel is generally hypoallergenic and suitable for sensitive skin. However, some individuals may be sensitive to certain metals or platings. If you have known metal allergies, we recommend checking the product material before purchase.

Ordering & Payment

Q6. What payment methods do you accept?

We accept UPI (Google Pay, PhonePe, Paytm), Net Banking, Debit/Credit Cards, and Cash on Delivery (COD) within Tamil Nadu.

Q7. Is Cash on Delivery (COD) available?

Yes, COD is available for orders within Tamil Nadu with a minimum order value of ₹1,000. Orders below ₹1,000 are accepted via prepaid payment only. Please note that courier handling charges for COD orders must be paid in advance at the time of placing the order.

Q8. Are my payment details safe?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card or banking information on our servers.

 Q9. Will I get an order confirmation?

Yes, you'll receive an order confirmation via WhatsApp or SMS once your payment is confirmed (for prepaid orders) or once your COD order is placed.

Shipping & Delivery

Q10. Where do you currently deliver?

We currently ship only within Tamil Nadu, India. We're working on expanding to other states soon — follow us on Instagram for updates!

Q11. How long does delivery take?

Orders are dispatched the next day after confirmation. Delivery typically takes 3–7 business days within Tamil Nadu, depending on your location and courier schedules. Public holidays or weather conditions may occasionally affect timelines.

Q12. How can I track my order?

Once dispatched, you'll receive a tracking number via WhatsApp or SMS.

Q13. What are your working hours?

We're operational Monday–Friday, 7:00 PM–11:00 PM IST, and Saturday–Sunday, 11:00 AM–8:00 PM IST. Orders placed outside these hours will be processed in the next available slot.

Exchange, Returns & Refunds

Q14. Can I return a product if I don't like it?

We currently do not accept returns for reasons like change of mind. Returns/exchanges are only applicable for products that arrive damaged or defective.

Q15. What if my product arrives damaged or defective?

Please report it within 24 hours of delivery, along with an unboxing video clearly showing the issue. Claims without an unboxing video cannot be processed. The product must be unused, unworn, and in its original packaging.

Q16. Do you offer exchanges?

Yes, a one-time exchange is offered on eligible products, provided:

• The request is raised within 24 hours of delivery
• The product is unused, unworn, with original tags and packaging intact
• The exchange is subject to availability of the requested item
• Return shipping cost is borne by the customer (non-reimbursable)

Approved exchanges are processed and dispatched within 3 business days of receiving the returned item.

 Q17. Do you offer refunds?

We do not offer monetary refunds as a standard policy. Refunds are considered only in exceptional cases, at our discretion, and may be issued as store credit or via the original payment method.

Q18. Which items are not eligible for exchange?

Items that are worn, used, or altered; missing original packaging/tags; reported after the time window; sale or discounted items (unless damaged on arrival); or purchased during special promotions (unless stated otherwise).

Product Care

Q19. How do I take care of my jewellery?

Keep it away from water, perfumes, and harsh chemicals. Store in a dry place, ideally in a pouch or box, to prevent scratches and extend its shine.

Q20. Will the colour/finish match exactly what's shown in photos?

Product images are for representation only. Actual colour, size, and finish may vary slightly due to lighting, screen resolution, and natural product variation.

Contact Us

Q21. How can I reach you for help?

You can reach us via:

• Phone/WhatsApp: +91 98408 12134
• DM us on Instagram or Facebook.

We typically respond within 24–48 hours during our operational hours.

Shellarite reserves the right to update these policies and FAQs from time to time. For complete details, please refer to our full Website Policies.